{"id":1058,"date":"2013-08-11T19:22:53","date_gmt":"2013-08-11T16:22:53","guid":{"rendered":"https:\/\/shop.fenomenair.com\/support-and-contact\/"},"modified":"2023-05-05T06:12:51","modified_gmt":"2023-05-05T03:12:51","slug":"support","status":"publish","type":"page","link":"https:\/\/shop.fenomenair.com\/en\/support\/","title":{"rendered":"Support and Contact"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_260472224\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row row-small align-middle align-center contact-form-container\" style=\"max-width:80%\" id=\"row-1999684762\">\n\n\t<div id=\"col-1220715946\" class=\"col medium-5 small-12 large-5\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover rounded-corner x md-x lg-x y md-y lg-y\" id=\"image_1001717098\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner image-cover box-shadow-4 dark\" style=\"padding-top:90%;\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1352\" height=\"1014\" src=\"https:\/\/i0.wp.com\/shop.fenomenair.com\/wp-content\/uploads\/2023\/04\/egitim.jpg?fit=1352%2C1014&amp;ssl=1\" class=\"attachment-1536x1536 size-1536x1536\" alt=\"\" srcset=\"https:\/\/i0.wp.com\/shop.fenomenair.com\/wp-content\/uploads\/2023\/04\/egitim.jpg?w=1352&amp;ssl=1 1352w, https:\/\/i0.wp.com\/shop.fenomenair.com\/wp-content\/uploads\/2023\/04\/egitim.jpg?resize=600%2C450&amp;ssl=1 600w, https:\/\/i0.wp.com\/shop.fenomenair.com\/wp-content\/uploads\/2023\/04\/egitim.jpg?resize=300%2C225&amp;ssl=1 300w, https:\/\/i0.wp.com\/shop.fenomenair.com\/wp-content\/uploads\/2023\/04\/egitim.jpg?resize=1024%2C768&amp;ssl=1 1024w, https:\/\/i0.wp.com\/shop.fenomenair.com\/wp-content\/uploads\/2023\/04\/egitim.jpg?resize=768%2C576&amp;ssl=1 768w, https:\/\/i0.wp.com\/shop.fenomenair.com\/wp-content\/uploads\/2023\/04\/egitim.jpg?resize=1200%2C900&amp;ssl=1 1200w, https:\/\/i0.wp.com\/shop.fenomenair.com\/wp-content\/uploads\/2023\/04\/egitim.jpg?resize=800%2C600&amp;ssl=1 800w, https:\/\/i0.wp.com\/shop.fenomenair.com\/wp-content\/uploads\/2023\/04\/egitim.jpg?resize=400%2C300&amp;ssl=1 400w, https:\/\/i0.wp.com\/shop.fenomenair.com\/wp-content\/uploads\/2023\/04\/egitim.jpg?resize=200%2C150&amp;ssl=1 200w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" data-attachment-id=\"1032\" data-permalink=\"https:\/\/shop.fenomenair.com\/en\/egitim-2\/\" data-orig-file=\"https:\/\/i0.wp.com\/shop.fenomenair.com\/wp-content\/uploads\/2023\/04\/egitim.jpg?fit=1352%2C1014&amp;ssl=1\" data-orig-size=\"1352,1014\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Pg Shop, Cloudbase Travel\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/shop.fenomenair.com\/wp-content\/uploads\/2023\/04\/egitim.jpg?fit=1020%2C765&amp;ssl=1\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1001717098 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-391474022\" class=\"col contact-form medium-7 small-12 large-7\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-width:0px 0px 0px 0px;\">\n\t<\/div>\n\t\t\t\n<h4><strong>Fenomen Air Shop Contact and Support Form<\/strong><\/h4>\n<div class=\"forminator-ui forminator-custom-form forminator-custom-form-1310 forminator-design--flat  forminator_ajax\" data-forminator-render=\"0\" data-form=\"forminator-module-1310\" data-uid=\"6a35017656921\"><br\/><\/div><form\n\t\t\t\tid=\"forminator-module-1310\"\n\t\t\t\tclass=\"forminator-ui forminator-custom-form forminator-custom-form-1310 forminator-design--flat  forminator_ajax\"\n\t\t\t\tmethod=\"post\"\n\t\t\t\tdata-forminator-render=\"0\"\n\t\t\t\tdata-form-id=\"1310\"\n\t\t\t\t data-color-option=\"default\" data-design=\"flat\" data-grid=\"open\" style=\"display: none;\"\n\t\t\t\tdata-uid=\"6a35017656921\"\n\t\t\t><div role=\"alert\" aria-live=\"polite\" class=\"forminator-response-message forminator-error\" aria-hidden=\"true\"><\/div><div class=\"forminator-row\"><div id=\"name-1\" class=\"forminator-field-name forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-name-1_6a35017656921\" id=\"forminator-field-name-1_6a35017656921-label\" class=\"forminator-label\">Name Surname <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"name-1\" value=\"\" placeholder=\"\" id=\"forminator-field-name-1_6a35017656921\" class=\"forminator-input forminator-name--field\" aria-required=\"true\" autocomplete=\"name\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"email-1\" class=\"forminator-field-email forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-email-1_6a35017656921\" id=\"forminator-field-email-1_6a35017656921-label\" class=\"forminator-label\">E-mail <span class=\"forminator-required\">*<\/span><\/label><input type=\"email\" name=\"email-1\" value=\"\" placeholder=\"\" id=\"forminator-field-email-1_6a35017656921\" class=\"forminator-input forminator-email--field\" data-required=\"true\" aria-required=\"true\" autocomplete=\"email\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"phone-1\" class=\"forminator-field-phone forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-phone-1_6a35017656921\" id=\"forminator-field-phone-1_6a35017656921-label\" class=\"forminator-label\">Phone Number <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"phone-1\" value=\"\" placeholder=\"\" id=\"forminator-field-phone-1_6a35017656921\" class=\"forminator-input forminator-field--phone\" data-required=\"1\" aria-required=\"true\" autocomplete=\"off\" data-national_mode=\"disabled\" data-country=\"tr\" data-validation=\"international\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"textarea-1\" class=\"forminator-field-textarea forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-textarea-1_6a35017656921\" id=\"forminator-field-textarea-1_6a35017656921-label\" class=\"forminator-label\">Your Message<\/label><textarea name=\"textarea-1\" placeholder=\"\" id=\"forminator-field-textarea-1_6a35017656921\" class=\"forminator-textarea\" style=\"--forminator-textarea-min-height:140px;\" maxlength=\"180\" ><\/textarea><span id=\"forminator-field-textarea-1_6a35017656921-description\" class=\"forminator-description\"><span data-limit=\"180\" data-type=\"characters\" data-editor=\"\">0 \/ 180<\/span><\/span><\/div><\/div><\/div><input type=\"hidden\" name=\"referer_url\" value=\"\" \/><div class=\"forminator-row forminator-row-last\"><div class=\"forminator-col\"><div class=\"forminator-field\"><button class=\"forminator-button forminator-button-submit\">Submit<\/button><\/div><\/div><\/div><input type=\"hidden\" id=\"forminator_nonce\" name=\"forminator_nonce\" value=\"bc66708a23\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/1058\" \/><input type=\"hidden\" name=\"form_id\" value=\"1310\"><input type=\"hidden\" name=\"page_id\" value=\"1058\"><input type=\"hidden\" name=\"form_type\" value=\"default\"><input type=\"hidden\" name=\"current_url\" value=\"https:\/\/shop.fenomenair.com\/en\/support\/\"><input type=\"hidden\" name=\"render_id\" value=\"0\"><input type=\"hidden\" name=\"action\" value=\"forminator_submit_form_custom-forms\"><label for=\"input_5\" class=\"forminator-hidden\" aria-hidden=\"true\">Please do not fill in this field. <input id=\"input_5\" type=\"text\" name=\"input_5\" value=\"\" autocomplete=\"off\"><\/label><\/form>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-391474022 > .col-inner {\n  padding: 0px 20px 0px 20px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_260472224 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n<div class=\"row\"  id=\"row-283966233\">\n\n\t<div id=\"col-1796961729\" class=\"col medium-6 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-471085505\" class=\"text\">\n\t\t\n<h3><strong>Send Us an Email or Give Us a Call<\/strong><\/h3>\n\t\t\n<style>\n#text-471085505 {\n  color: #008cb2;\n}\n#text-471085505 > * {\n  color: #008cb2;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"accordion\">\n\t<div id=\"accordion-2678981600\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2678981600-label\" class=\"accordion-title plain active\" href=\"#accordion-item-send-an-email\" aria-expanded=\"true\" aria-controls=\"accordion-2678981600-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Send an Email<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2678981600-content\" class=\"accordion-inner\" style=\"display: block;\" aria-labelledby=\"accordion-2678981600-label\">\n\t\t\t\n<p><strong>Trade Title: <\/strong>Fenomen Travel Agency Education Air Sports Tourism Textile Import Export San. and Tic. Ltd. Sti.<\/p>\n<p><strong>Mail Addresses:<\/strong><\/p>\n<ul>\n<li>info@cloudbasetravel.com<\/li>\n<li>info@fenomenairsports.com\n<div class=\"QsDR1c\"> <\/div>\n<\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3912255616\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3912255616-label\" class=\"accordion-title plain\" href=\"#accordion-item-call-us\" aria-expanded=\"false\" aria-controls=\"accordion-3912255616-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Call Us<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3912255616-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3912255616-label\">\n\t\t\t\n<p><strong>Telephone Number:<\/strong><\/p>\n<ul>\n<li><strong>Cloudbase Travel Office:<\/strong> +90 252 617 01 68<\/li>\n<li><strong>Fenomen Air Sports Office: <\/strong><span class=\"w8qArf\">+9<\/span><span class=\"LrzXr zdqRlf kno-fv\"><br \/>\n  <span aria-label=\"0546 211 13 98 Numaral\u0131 Telefonu Ara\">0 546 211 13 98<\/span><br \/>\n<\/span><\/p>\n<div class=\"QsDR1c\">\n<div class=\"wDYxhc\" lang=\"tr-TR\" data-attrid=\"kc:\/location\/location:address\" data-md=\"1002\" data-hveid=\"CF4QAA\" data-ved=\"2ahUKEwiDzKbAlr7-AhVyVPEDHRjNClkQkCl6BAheEAA\">\n<div class=\"Z1hOCe\"> <\/div>\n<\/div>\n<\/div>\n<\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2563144833\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2563144833-label\" class=\"accordion-title plain\" href=\"#accordion-item-our-office-addresses\" aria-expanded=\"false\" aria-controls=\"accordion-2563144833-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Our Office Addresses<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2563144833-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2563144833-label\">\n\t\t\t\n<p><strong>Office Addresses:<\/strong><\/p>\n<ul>\n<li><strong>Cloudbase Travel:<\/strong> Oludeniz Mah. Denizpark Cad. NO:11\/1 Fethiye\/Mu\u011fla<\/li>\n<li><strong>Fenomen Air Sports: <\/strong>Istiklal, Mehmet, Altin\u0131\u015f\u0131k Sk. No:1, 54050 Serdivan\/Sakarya<\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1320331636\" class=\"col medium-6 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-300811675\" class=\"text\">\n\t\t\n<h3><strong>Frequently Asked Questions<\/strong><\/h3>\n\t\t\n<style>\n#text-300811675 {\n  color: #008cb2;\n}\n#text-300811675 > * {\n  color: #008cb2;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"accordion\">\n\t<div id=\"accordion-3044361503\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3044361503-label\" class=\"accordion-title plain active\" href=\"#accordion-item-what-are-the-payment-options?\" aria-expanded=\"true\" aria-controls=\"accordion-3044361503-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What are the payment options?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3044361503-content\" class=\"accordion-inner\" style=\"display: block;\" aria-labelledby=\"accordion-3044361503-label\">\n\t\t\t\n<p>You can pay by credit card via bank transfer, EFT and 3D secure secure online payment.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1294683225\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1294683225-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-you-ensure-secure-payment-terms?\" aria-expanded=\"false\" aria-controls=\"accordion-1294683225-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do you ensure secure payment terms?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1294683225-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1294683225-label\">\n\t\t\t\n<p>We use cyber security software produced by the most effective security authorities on our website and process data on the most powerful servers.<\/p>\n<p>With SSL and https protocol, your data is encrypted and transported, and the most secure virtual pos software extends this secure communication with the interbank card center. Data is processed with great care and security measures.<\/p>\n<p>In addition to all these, our website<a href=\"https:\/\/business.cautron.com\/web\/\" target=\"_blank\" rel=\"noopener\"><strong> Cautron Web Services <\/strong><\/a>with regular security and software updates.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-988668344\" class=\"accordion-item\">\n\t\t<a id=\"accordion-988668344-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-are-the-details-about-distance-selling?\" aria-expanded=\"false\" aria-controls=\"accordion-988668344-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What are the details about Distance Selling?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-988668344-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-988668344-label\">\n\t\t\t\n<p>You can get more details by reviewing our <a href=\"https:\/\/shop.fenomenair.com\/en\/terms-and-conditions\/\"><strong>distance sales agreement<\/strong><\/a>.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4200113559\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4200113559-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-is-my-personal-data-processed?\" aria-expanded=\"false\" aria-controls=\"accordion-4200113559-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How is my personal data processed?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4200113559-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4200113559-label\">\n\t\t\t\n<p>We care about the protection of your personal data and your privacy. Our sensitivity and policy on this issue <strong><a href=\"https:\/\/shop.fenomenair.com\/en\/privacy-policy\/\">KVKK and Privacy.<\/a><\/strong>You can examine it in more detail on our page.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4167444538\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4167444538-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-my-data-safe?\" aria-expanded=\"false\" aria-controls=\"accordion-4167444538-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is my data safe?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4167444538-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4167444538-label\">\n\t\t\t\n<p>Yes. Your data is safe. You can visit our data security page to take a closer look at our <a href=\"https:\/\/shop.fenomenair.com\/en\/privacy-policy\/\"><strong>data security protection<\/strong><\/a>.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-229609994\" class=\"accordion-item\">\n\t\t<a id=\"accordion-229609994-label\" class=\"accordion-title plain\" href=\"#accordion-item-cancellation,-refund,-refund-and-withdrawal-policy\" aria-expanded=\"false\" aria-controls=\"accordion-229609994-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Cancellation, Refund, Refund and Withdrawal Policy<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-229609994-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-229609994-label\">\n\t\t\t\n<p>Your shopping experience on our website and the principles of informed shopping are important to us. For more information on refund, return, cancellation and withdrawal <a href=\"https:\/\/shop.fenomenair.com\/en\/terms-and-conditions\/\"><strong>Terms and Conditions page.<\/strong><\/a><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00a0<\/p>\n","protected":false},"author":233021080,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-1058","page","type-page","status-publish","hentry"],"jetpack_shortlink":"https:\/\/wp.me\/PeKMPz-h4","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/shop.fenomenair.com\/en\/wp-json\/wp\/v2\/pages\/1058","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shop.fenomenair.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.fenomenair.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.fenomenair.com\/en\/wp-json\/wp\/v2\/users\/233021080"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.fenomenair.com\/en\/wp-json\/wp\/v2\/comments?post=1058"}],"version-history":[{"count":0,"href":"https:\/\/shop.fenomenair.com\/en\/wp-json\/wp\/v2\/pages\/1058\/revisions"}],"wp:attachment":[{"href":"https:\/\/shop.fenomenair.com\/en\/wp-json\/wp\/v2\/media?parent=1058"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}